Privacy Policy – Collective Hub

At Collective Hub (“we,” “our,” “us”), we prioritise the security and privacy of your personal data. We are committed to managing your information responsibly and in full compliance with applicable data protection laws. This Privacy Policy outlines how we collect, use, store, and protect your data when you engage with our website, services, or company. By using our services, you agree to the terms set out in this policy.

1. Information We Collect

We may collect various types of personal data, depending on how you interact with us:

• Contact Details – Your name, email, phone number, and company information when you contact us or sign up for updates.
• Transaction Records – Information on payroll services provided, including payment and invoicing details.
• Technical Data – Your IP address, browser type, and website usage details (e.g., pages visited and session duration).
• Communication Logs – Records of emails, calls, and messages exchanged with us.
• Service Usage Data – How you interact with our payroll features and platform.

2. How We Use Your Information

We use your data to:

• Deliver Payroll Services – Managing CIS compliance, processing payments, and ensuring accurate payroll.
• Provide Support – Responding to inquiries and keeping you informed.
• Marketing (With Consent) – Sending updates, promotions, and industry insights.
• Improve Our Services – Analysing usage patterns to enhance our offerings.
• Ensure Compliance – Meeting tax, employment, and HMRC requirements.

3. Legal Basis for Processing

We process your personal data based on:

• Contractual Necessity – Providing payroll and CIS services.
• Your Consent – For marketing and optional communications, which you can withdraw at any time.
• Legitimate Interests – Improving our services and maintaining security.
• Legal Compliance – Adhering to regulatory requirements.

4. Sharing Your Data

We may share your data in the following instances:

• With Service Providers – Trusted third parties such as payment processors and IT support, who follow strict data security protocols.
• With Legal Authorities – When required by law or regulatory obligations.
• During Business Changes – In case of mergers or acquisitions, data may be transferred to the new entity.

5. Data Security

We implement robust security measures, including:

• Encryption – Protecting sensitive data during transmission and storage.
• Restricted Access – Ensuring only authorised personnel handle your information.
• Regular Security Audits – Continuously improving our data protection strategies.

Despite our best efforts, no system is entirely risk-free, but we are committed to swift action in case of security concerns.

6. Data Retention

We retain personal data only for as long as necessary to fulfil contractual and legal obligations. Once no longer needed, data is securely deleted or anonymised.

7. Your Rights

You have the right to:

• Access – Request a copy of your personal data.
• Correction – Update inaccurate or incomplete details.
• Erasure – Request data deletion, subject to legal requirements.
• Restriction – Limit how we process your data.
• Objection – Opt out of specific data processing, such as marketing.
• Data Portability – Transfer your data to another provider, where feasible.

To exercise your rights, contact us at info@collectivehub.uk or call 03330164121.

8. Cookies & Website Tracking

Our website uses cookies to improve functionality and analyse visitor behaviour. You can adjust cookie settings via your browser. See our Cookie Policy for full details.

9. Updates to This Privacy Policy

We may update this policy from time to time to reflect legal, regulatory, or service changes. Any significant updates will be communicated through our website.

10. Contact Us

For privacy-related inquiries, contact us at:

Collective Hub
Phone: 03330164121
Email:info@collectivehub.uk
Address: [Insert Address]

We are committed to protecting your data and ensuring secure, compliant payroll solutions.